Digital Marketing Account Manager
Role Overview
The Client Success Manager is a pivotal role within JUICE, acting as the linchpin between our clients and our diverse team of marketing specialists. You will orchestrate strategy and ensure the cohesion and effectiveness of digital marketing efforts across paid social, paid search, and more. Your role is to ensure client satisfaction and campaign success, leveraging deep digital marketing expertise to drive strategy and ROI.
About Us:
JUICE is a digital growth & marketing agency founded by two entrepreneurs with previous exits. Our strict focus on maximizing ROI has helped our clients see enormous revenue driving success across user acquisition, eCommerce, and lead generation campaigns. JUICE is an industry leader in results-driven growth strategy development, social advertising, search engine marketing, organic search ranking, and lead generation. JUICE focuses on building scalable, efficient campaigns that drive results.
What you’ll do:
Champion JUICE Values in Client Success: Demonstrate JUICE's dedication to innovative, ROI-driven digital marketing solutions through every client interaction. Your role is pivotal in embodying the agency's ethos of relentless optimization and strategic growth, ensuring our clients' campaigns thrive.
Strategic Client Leadership: Act as the primary liaison between JUICE's clients and our team of marketing specialists. While not directly managing specialists, you'll take ownership of campaign strategies, coordinating efforts across channels to achieve client objectives. You'll ensure campaigns are cohesive, strategic, and tailored to meet specific client KPIs and goals.
Collaborative Campaign Ownership: Work alongside paid social and search specialists as colleagues, guiding the strategic direction and integration of client campaigns. Your deep understanding of digital marketing channels will enable you to influence strategies effectively, ensuring client success.
Client Communication Mastery: Serve as the primary point of communication for clients, translating their goals into actionable plans for the team. You'll build and maintain strong relationships, ensuring clients are continuously informed, engaged, and satisfied with their campaign progress and outcomes.
Continuous Strategy and Optimization: Utilize your expertise in digital marketing to monitor campaign performance closely, leveraging analytics to make data-driven decisions. You'll lead the charge in optimizing strategies to exceed client expectations and achieve outstanding results.
Innovative Problem Solving: Propose and implement solutions to enhance campaign performance and efficiency. Your role requires staying ahead of digital marketing trends and technologies to recommend innovative approaches that keep JUICE and its clients at the forefront of the industry.
Project Management Excellence: Efficiently manage and track all digital marketing campaigns and tasks in ClickUp, ensuring 100% of projects are up-to-date and accurately reflect current statuses, milestones, and deadlines. Aim to enhance team productivity and accountability through meticulous project tracking and reporting.
Leadership Through Influence: Your role demands strong leadership qualities. You'll need to inspire and influence colleagues to drive client success, fostering a collaborative environment that leverages each team member's expertise.
What you’ll need to succeed:
4+ years of digital marketing experience (paid social/search)
Deep foundational knowledge of marketing and digital marketing including funnels, conversion rate optimization, etc.
An understanding of how paid social works together with paid search in a marketing mix
Strong team player who works well with others and prioritizes the development of his or her people
Proven success leading teams
Ability to quickly identify and implement key changes that benefit the overall business
Data-driven decision maker
Ability to coach teams of varying skill sets & levels of seniority
Exceptional communication & presentation skills
Highly experienced in performance management decisions
What you’ll find here:
Competitive salary based on experience level.
Matching 401k plan.
Health benefits.
Unlimited PTO.
Annual company offsite.
Fully remote work.
Discretionary bonuses are available.
- Department
- Client Services
- Locations
- New York City, Miami, Remote
- Remote status
- Fully Remote
- Employment type
- Full-time
- Seniority Level
- Mid-Senior Level
Perks on Perks
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Unlimited Paid Time Off
We trust you. We know that you'll do your work and do a great job. This also means we trust you to take off time when you need it. -
Health Benefits!
We want you happy and healthy, and we're happy to help make that happen. -
Retirement Fund
Make your money grow! We offer a matching 401(k) plan. -
Company Retreats
The JUICE team participates in its annual offsite held for employees to have fun, meet their fellow co-workers in person, and learn more about the JUICE vision. -
Remote Work
We know you will do your work whether at home or in an office, therefore, no need to step into an office again unless you want to! -
JUICE Swag
Wear your JUICE gear with pride! All employees receive a swag box once they join the company filled with things you WANT to rock.
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Lunch & Learns
Who doesn’t love free food and learning? Lunch & Learns are provided at JUICE to those who would like to learn more about various topics in digital marketing.
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Monthly Team Nights
JUICE hosts virtual and in-person team nights with various themes during and after work hours to all those who are open to joining and getting closer with their team.
We're pretty chill. We hope you are too.
Whether it's our crew of office dogs or our team outings, we're as fun as we are passionate about client success.
About JUICE
JUICE is an integrated digital marketing agency. Our strict focus on maximizing ROI has helped our clients achieve enormous revenue-driving success across user acquisition, e-commerce, and lead generation campaigns.
JUICE is an industry leader in results-driven growth strategy development, social advertising, search engine marketing, organic search ranking, and lead generation. We focus on building scalable, efficient campaigns that drive results.
Vision & Values
Vision:
Be the Top Digital Marketing Agency in the US by promoting wholesome growth in our people, our clients, and our company
Values:
Act with integrity & take ownership
Why? In doing so, we will have a group of trustworthy leaders at all levels of the organization.
If JUICE cannot do it, no other agency can – we are here to solve complex business challenges for clients in the digital landscape. Results might not always be there, but we should always be challenging the status quo of any client in all stages of the digital lifecycle/funnel.
We service our clients with integrity and honesty – Our people conduct business with our clients as if it was their own dollars that they would be spending online. We are truly an extension of a client’s team. When making decisions on messaging, budget, and testing, we keep the client’s best interest in mind when making all decisions.
Our Team members choose to take ownership of the next steps and action items. Don’t assume your team member will be following up with the next steps. Take ownership of any deliverable, large or small.
Make it better than it was yesterday
Why? Growth, both professionally and as an organization can fuel us to be the best at what we do.
Healthy growth comes with continuous change and improvements to our current processes. Everyone at JUICE should feel empowered to provide feedback on any process, documentation, meeting agendas, Tettras that can be modified and improved upon so the next team member who experiences the next JUICE task or project can complete it better the next time.
Have each other’s back
Why? Two hands are always better than one in completing any task.
As a fully remote company, communication is at the forefront of how effectively we can operate as a team. We want everyone to proactively communicate to other team members via Slack, ClickUp, or email so there is nothing lost in translation. And secondly, our Team is composed of unique and talented individuals from different professional and cultural backgrounds. Share any knowledge across the organization through a lunch and learn, a Tettra, or even through a brief note in Slack.
Digital Marketing Account Manager
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