Digital Marketing Account Manager
Overview:
JUICE is a fast-growing performance marketing agency that harnesses the creativity of innovators and problem solvers to deliver impactful, data-driven advertising solutions. We pride ourselves on providing high-value services at a flat fee and continuously expanding our offerings to drive client growth. As part of our expansion, we are seeking an Account Manager, Client Services to collaborate with the Director of Client Services in managing client success and ensuring seamless communication between clients and internal teams. This role will be the primary contact for client communication, overseeing the planning, development, and execution of tailored marketing strategies. The ideal candidate is highly organized, skilled in project management and digital marketing, and excels at managing multiple tasks with consistent follow-through. They will play a key role in enhancing client relationships and advancing JUICE’s commitment to exceptional client service and growth.
Responsibilities:
Digital Marketing
Provide category expertise in digital marketing tactics such as paid advertising, email marketing and search engine optimization strategies.
Collaborate with internal teams to execute digital marketing programming for clients such as paid advertising campaigns, and email marketing campaigns in support of Client goals.
Client Management
Lead day-to-day communications with clients via email, on calls and/or via presentation.
Manage Client expectations through consistent and clear communication
Actively work to build relationships with and become a trusted partner for client counterparts
Demonstrate an understanding of Client goals and KPIs.
Remain knowledgeable about client industries through trend research and best practices.
Confidently adhere to the scope of agreement with clients and identify new opportunities to deepen client engagement, where appropriate.
Project Management
Guide internal teams to meet client goals while ensuring that brand strategy, objectives and timelines are met.
Coordinate delivery of all program deliverables in accordance with timelines and client expectations.
Showcase a high level of organization, time management and the ability to prioritize tasks.
Manage program financials.
Ensure all extended team members have a clear understanding of program status and needs.
Lead internal and external status meetings.
Experience:
4+ years in Account Management at a marketing agency in a client services function.
4+ years of experience in managing digital programs such as website design & development, email marketing, search engine optimization and digital advertising (SEM, SEO, social, etc.).
Proven ability to collaborate effectively with internal (cross-functional) and external stakeholders to meet deadlines and ensure success.
Proven ability to manage and prioritize multiple projects in a deadline-driven environment.
Ability to multitask, troubleshoot and adapt in a fast-paced work environment to meet deadlines.
Exhibit polish and professionalism in verbal and written communication.
Strategic and creative thinker with experience bringing proactive solutions and new ideas that align with overall program objectives.
Comfortable with solving problems and determining action plans independently.
Well-developed skills in managing programs from inception to completion.
Proficiency in Microsoft and Google suites for presentation and/or document development.
Experience with the following platforms: Google Analytics, Shopify, Klaviyo, Social Media (Meta, Google, etc.) Dropbox and Google Drive.
JUICE provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
- Department
- Client Services
- Locations
- New York City, Miami, Remote
- Remote status
- Fully Remote
- Employment type
- Full-time
- Seniority Level
- Mid-Senior Level
Perks on Perks
-
Unlimited Paid Time Off
We trust you. We know that you'll do your work and do a great job. This also means we trust you to take off time when you need it. -
Health Benefits!
We want you happy and healthy, and we're happy to help make that happen. -
Retirement Fund
Make your money grow! We offer a matching 401(k) plan. -
Company Retreats
The JUICE team participates in its annual offsite held for employees to have fun, meet their fellow co-workers in person, and learn more about the JUICE vision. -
Remote Work
We know you will do your work whether at home or in an office, therefore, no need to step into an office again unless you want to! -
JUICE Swag
Wear your JUICE gear with pride! All employees receive a swag box once they join the company filled with things you WANT to rock.
-
Lunch & Learns
Who doesn’t love free food and learning? Lunch & Learns are provided at JUICE to those who would like to learn more about various topics in digital marketing.
-
Monthly Team Nights
JUICE hosts virtual and in-person team nights with various themes during and after work hours to all those who are open to joining and getting closer with their team.
We're pretty chill. We hope you are too.
Whether it's our crew of office dogs or our team outings, we're as fun as we are passionate about client success.
About JUICE
JUICE is an integrated digital marketing agency. Our strict focus on maximizing ROI has helped our clients achieve enormous revenue-driving success across user acquisition, e-commerce, and lead generation campaigns.
JUICE is an industry leader in results-driven growth strategy development, social advertising, search engine marketing, organic search ranking, and lead generation. We focus on building scalable, efficient campaigns that drive results.
Vision & Values
Vision:
Be the Top Digital Marketing Agency in the US by promoting wholesome growth in our people, our clients, and our company
Values:
Act with integrity & take ownership
Why? In doing so, we will have a group of trustworthy leaders at all levels of the organization.
If JUICE cannot do it, no other agency can – we are here to solve complex business challenges for clients in the digital landscape. Results might not always be there, but we should always be challenging the status quo of any client in all stages of the digital lifecycle/funnel.
We service our clients with integrity and honesty – Our people conduct business with our clients as if it was their own dollars that they would be spending online. We are truly an extension of a client’s team. When making decisions on messaging, budget, and testing, we keep the client’s best interest in mind when making all decisions.
Our Team members choose to take ownership of the next steps and action items. Don’t assume your team member will be following up with the next steps. Take ownership of any deliverable, large or small.
Make it better than it was yesterday
Why? Growth, both professionally and as an organization can fuel us to be the best at what we do.
Healthy growth comes with continuous change and improvements to our current processes. Everyone at JUICE should feel empowered to provide feedback on any process, documentation, meeting agendas, Tettras that can be modified and improved upon so the next team member who experiences the next JUICE task or project can complete it better the next time.
Have each other’s back
Why? Two hands are always better than one in completing any task.
As a fully remote company, communication is at the forefront of how effectively we can operate as a team. We want everyone to proactively communicate to other team members via Slack, ClickUp, or email so there is nothing lost in translation. And secondly, our Team is composed of unique and talented individuals from different professional and cultural backgrounds. Share any knowledge across the organization through a lunch and learn, a Tettra, or even through a brief note in Slack.