Senior Paid Social Media Manager
The Senior Paid Social Media Manager is responsible for generating revenue, strategy and leadership with our Client Success & delivery team. In addition, this role is accountable for leading the Pre-Sales/Sales Support and Account Management teams, ensuring JUICE’s clients receive a solution that aligns with campaign goals and customer relationships are retained and expanded.
The ideal candidate was previously a digital marketing professional, comfortable with carrying a number of varying tasks, who transitioned into Client Success management. They are hands-on and a regular presence in client-facing meetings, both on the phone and in-person.
JUICE is a digital growth & marketing agency founded by two entrepreneurs with previous exits. Our strict focus on maximizing ROI has helped our clients see enormous revenue driving success across user acquisition, eCommerce, and lead generation campaigns. JUICE is an industry leader in results-driven growth strategy development, social advertising, search engine marketing, organic search ranking, and lead generation. JUICE focuses on building scalable, efficient campaigns that drive results.
What you’ll do:
Exemplify JUICE values on daily basis as a key leader of the organization
Accountable for both revenue retention and new growth within existing business
Accountable for department success by leading your own POD (strategists & buyers) and ensure its managers and managees are appropriately supported and put in positions of success
Responsible for owning department/pod KPIs, providing insight into department progress to goal, and mapping out future strategies that align with the overall business objectives
Continually monitor the team’s overall health, including recommending and executing key strategic changes for continued long-term health and success of JUICE
Provide leadership and strategic guidance to the delivery team(strategists and buyers) to ensure our existing business KPIs (such as up-selling/cross-selling, churn reduction, increased renewal rates) are exceeded and client satisfaction is high
Provide leadership & strategic guidance to the the delivery team to ensure our client prospects are presented with an advanced digital strategy that aligns with their goals
Measure effectiveness of the delivery team by defining and reporting on specific department KPIs and being accountable for department success
Lead a best-in-class team by recruiting experienced leaders and individual contributors, attracting high potential new talent, as well as cultivate and retain existing high performers
Establish client relationships with high-level decision makers and provide strategic direction for their accounts in order to retain and expand existing business
Collaborate with the existing team to evaluate, recommend, and implement various processes and strategies to improve team efficiency of the customer lifecycle and improve overall client experience
Recommend new systems or tools to improve overall team efficiency across the team
Align and collaborate with internal leaders of delivery, sales, and operations to assist with business success
Travel for key partnerships, leadership meetings, & culture building
What you’ll need to succeed:
6+ years of Client Success experience, grown from a prior digital marketing role
7+ years of experience in the media industry (the significant majority in digital media) strongly preferred
Proven digital marketing leader with experience in paid media, campaign optimization - including defining daily, weekly and monthly checklists, analytics, organic social, organic search(SEO) modeling & optimization, creative testing, and marketing automation
Strong team player who works well with others and prioritizes the development of his or her people
Proven success leading teams that growth of existing clients, including highly strategic accounts
Experience building & leading successful existing Client Success teams required
Ability to quickly identify and implement key changes that benefits the overall business
Data-driven decision maker
Ability to coach teams of varying skill sets & levels of seniority
Exceptional communication & presentation skills
Highly experienced in performance management decisions
What you’ll find here:
Competitive salary based on experience level.
Matching 401k plan.
Annual company offsite.
Fully remote work.
Discretionary bonuses are available.
Happy and motivated team.
- New York City, Miami, Remote
- Remote status
- Fully Remote
- Employment type
- Seniority Level
- Senior Level
Perks on Perks
Unlimited Paid Time OffWe trust you. We know that you'll do your work and do a great job. This also means we trust you to take off time when you need it.
Health Benefits!We want you happy and healthy, and we're happy to help make that happen.
Retirement FundMake your money grow! We offer a matching 401(k) plan.
Company RetreatsThe JUICE team participates in its annual offsite held for employees to have fun, meet their fellow co-workers in person, and learn more about the JUICE vision.
Remote WorkWe know you will do your work whether at home or in an office, therefore, no need to step into an office again unless you want to!
Wear your JUICE gear with pride! All employees receive a swag box once they join the company filled with things you WANT to rock.
Lunch & Learns
Who doesn’t love free food and learning? Lunch & Learns are provided at JUICE to those who would like to learn more about various topics in digital marketing.
Monthly Team NightsJUICE hosts virtual and in-person team nights with various themes during and after work hours to all those who are open to joining and getting closer with their team.
We're pretty chill. We hope you are too.
Whether it's our crew of office dogs or our team outings, we're as fun as we are passionate about client success.
JUICE is an integrated digital marketing agency. Our strict focus on maximizing ROI has helped our clients achieve enormous revenue-driving success across user acquisition, e-commerce, and lead generation campaigns.
JUICE is an industry leader in results-driven growth strategy development, social advertising, search engine marketing, organic search ranking, and lead generation. We focus on building scalable, efficient campaigns that drive results.
Vision & Values
Be the Top Digital Marketing Agency in the US by promoting wholesome growth in our people, our clients, and our company
Act with integrity & take ownership
Why? In doing so, we will have a group of trustworthy leaders at all levels of the organization.
If JUICE cannot do it, no other agency can – we are here to solve complex business challenges for clients in the digital landscape. Results might not always be there, but we should always be challenging the status quo of any client in all stages of the digital lifecycle/funnel.
We service our clients with integrity and honesty – Our people conduct business with our clients as if it was their own dollars that they would be spending online. We are truly an extension of a client’s team. When making decisions on messaging, budget, and testing, we keep the client’s best interest in mind when making all decisions.
Our Team members choose to take ownership of the next steps and action items. Don’t assume your team member will be following up with the next steps. Take ownership of any deliverable, large or small.
Make it better than it was yesterday
Why? Growth, both professionally and as an organization can fuel us to be the best at what we do.
Healthy growth comes with continuous change and improvements to our current processes. Everyone at JUICE should feel empowered to provide feedback on any process, documentation, meeting agendas, Tettras that can be modified and improved upon so the next team member who experiences the next JUICE task or project can complete it better the next time.
Have each other’s back
Why? Two hands are always better than one in completing any task.
As a fully remote company, communication is at the forefront of how effectively we can operate as a team. We want everyone to proactively communicate to other team members via Slack, ClickUp, or email so there is nothing lost in translation. And secondly, our Team is composed of unique and talented individuals from different professional and cultural backgrounds. Share any knowledge across the organization through a lunch and learn, a Tettra, or even through a brief note in Slack.
Senior Paid Social Media Manager
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